Sales Territory & Field Service Operations Optimization Software

Keep pace with new business and customer needs

Boost customer satisfaction and sales performance with field service and sales territory optimization

Top manufacturers use location intelligence to understand market potential, support expansion strategies, define sales strategies, and manage sales and dealer territories. Location-based technology helps organizations design high-performing and profitable sales territories for sales force alignment and optimal customer service.

Build high-performing global field service networks

Map the field service network
Assess and allocate resources
Optimize sales territories
Hone field service operations
Track assets and get alerts

Visualize the network from end to end

Visualize the full landscape of your network. Map all facility, field service operation, supplier, distribution, and customer locations to access them all in a single live view. Digitally interrogate the end-to-end network, from global to local scales, and the data behind the assets to make fast, informed decisions that support daily operations.

Map of the United States with dots and lines

Ensure customer satisfaction

Exceed customer expectations by consistently meeting SLAs while keeping pace with shifting market demands through location-based service optimization. Monitor asset utilization over time to adjust workforce, business partner, or distribution channels, and reposition or add new facilities or assets as conditions dictate.

Dark gray map with red dots and yellow lines

Align sales territories and demand

Enable a data-driven approach to sales territory optimization in response to fluctuating market demands. Perform what-if scenario modeling to realign territories based on priorities such as revenues by territory, product categories, and channel type. Include variables such as population trends, human-movement data, and competitor data.

Territory optimization demo

Dashboard with territory map and sales numbers

Optimize field service coverage

Minimize unproductive time for technicians through location-based field service optimization. Ensure the coordination of service parts, materials, and personnel to meet SLAs and grow service contracts.

Leverage real-time data and dashboards

Gain precise information about the location and condition of your assets at any given time. Map and analyze valuable fleet and network assets by natively ingesting real-time telemetry data. Enable service operations crews with GIS-based apps to interact with asset data on demand and optimize field service.

Creating a GIS-based supply chain digital twin

To deliver parts and service to millions of customers around the globe, Cisco enlists automation, location intelligence, and continuous innovation.

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ARCGIS BLOG

Integrating Salesforce and ArcGIS

Explore this high-level overview of successful patterns for integrating Salesforce and ArcGIS.

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PODCAST

AI and spatial thinking podcast

Learn how the highest-performing organizations use the lens of geography to explore data.

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FORBES

Spatial thinking is changing everything

The biggest companies in the world have discovered the impact of spatial thinking and are using it to tackle a surprising range of problem-solving.

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REPORT

Retailers vs. consumer package goods companies

This report examines the role of geospatial technology as a tool for retailers to understand their customers and how they interact with brands.

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Products

ArcGIS Pro

Support data visualization; advanced analysis; and authoritative data maintenance in 2D, 3D, and 4D.

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ArcGIS Online

Build interactive web maps with ArcGIS Online, Esri's web-based mapping software.

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ArcGIS Network Analyst

Use this extension for effective movement of goods, efficient coordination of vehicles, and smart transportation network analysis.

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ArcGIS Insights

Answer questions you didn't know to ask, analyze data completely, and unlock new insights.

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ArcGIS Knowledge

Explore and analyze spatial, nonspatial, unstructured, and structured data with this enterprise knowledge graph software.

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ArcGIS Velocity

Process, visualize, and analyze real-time data feeds; store those feeds as big data; and perform fast queries and analysis.

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Manufacturing strategies

Explore all business industries

Sales Territory Optimization and Field Service Operations

Keep pace with new business and customer needs

Build high-performing global field service networks

Visualize the network from end to end

Ensure customer satisfaction

Align sales territories and demand

Optimize field service coverage

Leverage real-time data and dashboards

Creating a GIS-based supply chain digital twin

Integrating Salesforce and ArcGIS

AI and spatial thinking podcast

Spatial thinking is changing everything

Retailers vs. consumer package goods companies

Products

ArcGIS Pro

ArcGIS Online

ArcGIS Network Analyst

ArcGIS Insights

ArcGIS Knowledge

ArcGIS Velocity

Manufacturing strategies

Market Analysis and Customer Insights

Sales Territory Optimization and Field Service Operations

Supply Chain Visualization and Analysis

Asset Management and Risk Analysis

Contact sales

Connect with the Manufacturing Team