We built the Esri Support site so you could find answers and connect with our ArcGIS experts. You can explore system requirements, product life cycle changes, and deprecation notices by product. It’s also a great place to find information about advanced support offerings. Error and bug documentation, how-to articles and videos, and more technical content are available too—but it can be hard to find the information you need in the massive library we’ve created for you.
That’s exactly why we’re launching the Esri Support AI Chatbot on the support site.
Like many technical support innovations, we released the Esri Support AI Chatbot on the Esri Support app first. Customers have been using it there, alongside case management features and new ways to reach technical support, since late 2023. Their feedback has helped us improve the chatbot to the point where we’re ready to release it to a wider audience via the support site.
How does the chatbot work?
The Esri Support AI chatbot combs through its library of training content to construct answers based on statistically significant patterns in that data. With its help, you can triage faster and get back to doing the work that’s important to you.
The Esri Support AI Chatbot is trained exclusively on Esri content, including data from the technical support site, product documentation, ArcGIS Blogs, and more. This means that it has a smaller chance of providing an answer that is irrelevant or incorrect—we’ve built it with your trust in mind. Non-Esri content from third-party sources is not included either. Furthermore, the chatbot has not indexed any content prior to the year 2017.
Because the chatbot is still learning, it may occasionally provide inaccurate or incomplete information, so it’s important that you carefully evaluate responses you receive. You have opportunity to help us make it better by asking it questions. For privacy’s sake, we’ve chosen not to personalize the AI to you or your organization, but it learns from the aggregated prompts and responses of all its conversations. We’d also like you to help us improve the AI by using the built-in feedback mechanism to report answers that don’t seem quite right.
FAQ
Do I need to provide the chatbot with different input than I would enter into a search engine?
Search engines and AI are both powerful tools to answers questions, but they require different input. Where a search engine uses key words to search for information that matches your query, LLMs rely on plain language. Ask it questions more like you’d ask a person. If you do not receive a relevant answer, you may need to rephrase your question.
I received a vague answer or an answer not related to the right product. How can I get better answers?
When applicable, include product names and versions in your question to get more relevant results. For example, if you are asking about a tool that is available in both ArcGIS Pro and ArcMap, specify which you are using.
Do I have to talk to it in English?
No. The chatbot will give answers in the language you use to ask your question. The Esri Support AI chatbot can respond to questions asked in more than 40 languages, including English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese (simplified and traditional), Japanese, Korean, Arabic, Hindi, Bengali, Urdu, Turkish, Persian, Swahili, Vietnamese, Thai, Greek, Hebrew, Norwegian, Danish, Swedish, Finnish, Polish, Hungarian, Romanian, Ukrainian, Czech, Slovak, Slovenian, Croatian, Serbian, Bulgarian, Estonian, Latvian, Lithuanian, Icelandic, Filipino, Malay, and Indonesian. However, use of an English-language keyboard or characters may result in answers in English.
Can the Esri Support AI chatbot help me code?
Yes, the Esri Support AI chatbot can help with coding and related topics but you are responsible for your use of its code or coding explanations. Use discretion and carefully review all code for errors, bugs, and vulnerabilities before implementing it.
Why doesn’t the Esri Support AI chatbot know about the product that was announced this morning?
We update our training data frequently; however, not in real time. There will be a slight delay between the publication of new information and the chatbot learning about it. We want to curate new content to ensure that it will provide relevant answers.
Try It Now
Try the Esri Support AI Chatbot on the Esri Support site now!
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