Scan and Solve Error Messages in the Esri Support App

You never know when error messages will pop up—only that they will. You might be splitting a feature in Pro when your geoprocessing tool fails, saying “Geometry must intersect polylines and polygons in two or more places,” but you’re certain the geometry is correct. Maybe trying to publish a service in your organization’s Enterprise environment gets you “Invalid SSL Certificate Found. PKIX path validation failed: java.security.cert.CertPathValidatorException. Validity check failed.” Something as simple as opening the data tab for your feature layer in ArcGIS Online might throw the ever-baffling “Data Error.”

The Esri Support app has solutions. First, we send notifications whenever we publish new articles that could be of use to you—like the ones linked above—so you have answers before you get error messages. And then there’s our newest feature…

How Error Scanning Works

With error scanning in the Esri Support app, you can upload images of error messages to the Esri Support AI Chatbot—rather than trying to explain the error and frame it as a question for the bot.

In the Esri Support AI Chatbot, tap the photo icon in the text field. Choose to take a photo (as in the example below) or upload one from your photo library; either way, make sure the image isn’t blurry. Finally, crop the image so that only the error message is visible.

The AI will parse your error message and search our library of technical content to find solutions for the problem, which it will provide in the chat. If you need additional information, you can ask the Chatbot follow-up questions.

This is part of our ongoing effort to increase the complexity the Chatbot can handle. However, the Chatbot is still learning all our error messages. If you get an answer that doesn’t solve your problem, please rely on traditional troubleshooting mechanisms.

Download the App

You never know when error messages will pop up—but with the Esri Support app, you’ll have the tools you need to figure out why and how to fix them.

Download the app in the App Store and on Google Play.