October 31, 2024

Video: GIS Fuels Riverside County’s Data-to-Action Approach to Social Services

By Katie Olson

Riverside County, California’s fourth-most populous county, needed a way to connect nearly 2.5 million people with essential services like medical care, housing assistance, and job support. With the GIS-powered Integrated Service Delivery (ISD) initiative, residents can share their information with different departments by submitting an online form. County personnel use location data to link resource teams with people in need—an approach that led to a 90 percent satisfaction rate among residents.

Learn more about how local governments can achieve equitable results with the power of geography.

Katie Olson

Katie Olson is a web writer and editor at Esri, specializing in crafting engaging content for digital platforms. Throughout her career, she has written stories about education, business, technology, and the arts. Outside the office, she’s always looking for her next favorite book.