Solution details
Platform:
Online
Description:
The Knowledge Base module can assist users in troubleshooting problems in the field utilizing past experience through a catalog of solutions that is specific to the type of work or task being performed. Your organization defines a series of questions that lead to problem resolution. Some of the features and benefits of this module include: *Create a catalog of task based solutions to guide technicians *Expedite and reinforce training for technicians *Analyze problems to pinpoint trends and resolutions *Research solutions in an easy-to-use question and answer format *Present the top 10 solutions for fast diagnosis and resolution
