Knowledge Base


By TMA Systems LLC

Solution details


Platform:

Online

Description:

The Knowledge Base module can assist users in troubleshooting problems in the field utilizing past experience through a catalog of solutions that is specific to the type of work or task being performed. Your organization defines a series of questions that lead to problem resolution. Some of the features and benefits of this module include: *Create a catalog of task based solutions to guide technicians *Expedite and reinforce training for technicians *Analyze problems to pinpoint trends and resolutions *Research solutions in an easy-to-use question and answer format *Present the top 10 solutions for fast diagnosis and resolution

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