Frequently Asked Questions

You will need an Esri Events account. This new account is not linked to any other Esri or ArcGIS Online account. It will be used to register and sign in to the event portal and Esri Events App.

If you’ve already signed in to the 2025 Esri User Conference (Esri UC) with your ArcGIS Online account to submit content or an exhibitor application, click “Forgot password?” to create your new Esri Events account.

An Esri Events account is a new universal event username and password that can be used for all Esri events. Once you create your new profile, it will be saved into our event management system.

This new profile will replace all previous methods used to sign in, such as your My Esri or ArcGIS Online accounts. Your Esri Events account will streamline signing in and allow you to access all event-related activities, such as:

• Registering for events
• Submitting abstracts
• Exhibitor applications
• Using the Esri Events App

To create an Esri Events account, you’ll need to provide the following:

• First name
• Last name
• Email address
• Password

Yes, your new Esri Events account will be used to sign in to the Esri Events mobile app after you have registered.

No, the Esri Events account is not connected to any other Esri account.

Please refer to the registration details page for information on registration types and deadlines.

The cost of this event will vary depending on the attendee type. Please refer to the registration details page to find your applicable rate.

Yes, you can register on-site.

Yes, once you submit your registration, you will receive an email confirmation that it has been received. If we are unable to confirm the information provided, we will reach out to you. If your registration details are confirmed, we will send you a final confirmation email with check-in details.

For cancellations received on or after June 16, registrants will forfeit 50 percent of their registration fee.

Confirmed registrants who do not participate or who cancel after June 30 will forfeit their entire registration fee, and registrations received after this date will not be eligible for refunds. If you need to cancel due to special circumstances, please email confregis@esri.com with your request for review.

Substitutions for registrants can be made at any time. Esri reserves the right to cancel any event or training if the minimum registration is not met. If Esri cancels an event, registration fees will be refunded. Canceling your registration does not automatically cancel your housing reservation, if applicable.

Yes, there will be an opportunity to participate in the conference virtually. Digital access will include the Plenary Session and select live and recorded sessions. Please refer to the Registration Details page for information on what is included with digital access.

Upon request, we can provide a certificate of attendance after the event. Email confregis@esri.com to request your certificate. Unfortunately, we do not offer continuing education credits for attending the Esri User Conference.

Yes, if you are registered for the event, your scheduled sessions and items you mark as favorites will automatically transfer when you sign in to the Esri Events app.

Additionally, if you change your personalized schedule in the app, those sessions will be transferred to the detailed agenda on the web.

Please note, only registered attendees have access to schedule the sessions associated with their registration.

As a global event with a diverse community, Esri embraces and respects the religious affiliations of our community. Attendees have access to a prayer or quiet space to reflect, meditate, and practice their faith at our event. Please visit the Information Desk for the location of and access to the room.

Esri is pleased to offer lactation rooms for attendees and Esri staff during the conference. These rooms are equipped with seating and electrical outlets and can be secured by key lock. Please visit the Information Desk for the location of and access to a lactation room or to arrange accommodations if you have any special requirements, such as a need to store expressed milk.

For the safety and security of all involved, all event sessions, tracks, and exhibits are for registered attendees only, unless otherwise noted. All registered event attendees must be at least 18 years of age (reference information below for attendees traveling with infants).

Infants (children under two years of age) may accompany registered attendees into event sessions and other activities if the infant is placed in a carrier and supervised at all times. If the infant begins to fuss or creates a distraction for other activity attendees, the parent should step out to attend to the infant (please refer to the Esri Code of Conduct for Conferences and Community Spaces).

Exceptions may apply, so we request that attendees reach out and discuss individual needs with the Esri accessibility team.

American Sign Language (ASL) interpreters are available at the conference. Attendees who need the services of an ASL interpreter are asked to email their request with their schedule to confregis@esri.com.

Service animals (as defined by ADA standards) are welcome at the event. Service animals are defined as dogs that are “individually trained to do work or perform tasks for an individual with a disability.” Please reach out to the Esri accessibility team if you have any special requirements.

Conference attendees needing first aid during event hours should visit the First Aid Desk, located in Lobby G of the San Diego Convention Center.

For life-threatening emergencies, call 911 immediately from any available phone or cell phone, then notify security staff of the location so they can quickly direct first responders.

When the Detailed Agenda is available, you can filter the session list by access type using the filters in the left column.

You can join live stream sessions during their scheduled times, and each recording will be available for replay shortly after the session concludes.

Select the recorded option to find sessions that will have recordings available. Recordings for live streamed sessions will be available later the same day they are held. Recordings for sessions that are not live streamed will be available in August.

Digital access will be available through October 17, 2025. Recordings will be made publicly available when proceedings are released in October.