Customer Engagement

Helping customers help themselves

Empowering customers to access the information they want, when they want it, increases customer satisfaction. Fast new connections, information on conservation services, and outage restoration are on the top of customers' minds.  Location-based data plays an integral role in providing this information in a timely and efficient manner. Esri’s ArcGIS provides better access to the information they need, resulting in more informed, knowledgeable and satisfied customers.

Enhance your customers' experience

  • Timely Communication

    Esri's ArcGIS self-service portals can provide real-time data on outages and restoration. With social media integration, customers can engage directly with utilities, providing valuable feedback and insights.

  • Vital Information

    Customers rely on data to help them make decisions on safety in the event of an emergency. Hot-spot analysis provides simple, clear information.

  • Real-time Analytics

    Improve customer connections, provide developer assessments, and conduct crew tracking for improved stakeholder management and services.
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Case Study

Social media powers modern outage reporting

Learn how Seattle City Light uses social media tools to drive faster outage response and better understand customer needs.

Read case study

How can GIS help your customer engagement efforts?