Advanced Citizen Engagement Using GIS

Planners and residents rely on each other to meet the community's needs and shape its future. What occurs in a community is inherently geographically personal; everyone who lives in a place cares about that place. Transparency is not enough. Esri's GIS planning system provides an opportunity to elevate how planners think about, and take action on, civic engagement and inclusion. GIS can help answer questions such as "Where are people voicing concerns? What neighborhoods are at risk of falling behind? How can a connected resident act as a sensor to help governments better understand their neighborhoods? Mapping, spatial analytics, and focused citizen engagement tools provide the ability for planners to cultivate a partnership with their residents.

Inform the public
Create a destination
Post notices and view opinions
Conduct public surveys
Support charette activities

Inform the public about priority initiatives

Use ArcGIS to deliver maps, apps, and other content related to planning initiatives that meet residents' expectations. Provide a foundation that establishes a genuine partnership between the public and planning professionals.

Create a destination for initiatives

Use ArcGIS Hub to host documents, maps, images, ArcGIS StoryMaps, and other media in a focused manner. In one place, you can inform the public and allow residents to give project-specific feedback, which provides government agencies with the input they need to move forward or make changes.

Maps showing poverty and urban stress in Tucson

Post notifications and monitor opinions

Planning departments are still tasked with legal requirements to notify the public about rezoning petitions, annexations, variances, and other changes to the planning code. ArcGIS has apps that meet this need and give the public a way to respond.

Survey about experiences with poverty and urban stress

Conduct project-focused public surveys

As GIS-based technology has evolved, so has the public's expectations of how they should be able to engage with their government. ArcGIS provides powerful, focused web and mobile apps that can be produced and deployed in a matter of minutes to garner immediate feedback from the public.

Support charette activities

ArcGIS provides a suite of applications to support land-use charettes of all sizes. These activities help create a stronger sense of buy-in from the public and allow decision-makers to quickly understand and visualize the kind of community residents want.

Dashboard view with maps, bar graphs, and pie chart

CASE STUDY

Improved transparency in the City of Cibolo

Cibolo, Texas, uses GIS to tell the public about new businesses, road construction projects, stormwater drainage, and how to access site plans.

Read the case study

INDUSTRY BLOG

Advanced approach to citizen engagement

Planners have a unique opportunity to leverage tools that meet the public's expectations of how they engage with their government.

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ArcGIS Hub SITE

Poverty and urban stress

Tucson, Arizona, is providing context to understand poverty in the area.

View the website

VIDEO

Running a smarter city with hub technology

What began as a way to engage volunteers turned into a solution for community engagement with all city departments in Escondido, California.

Products and solutions for citizen engagement

ArcGIS Online

Work with smart, data-driven styles and intuitive analysis tools that deliver location intelligence.

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ArcGIS Hub

This community engagement platform allows organizations to work with internal and external stakeholders, track progress, and improve outcomes.

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ArcGIS Urban

This 3D experience is designed to improve urban planning and decision-making. Quickly visualize projects and simplify collaboration.

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ArcGIS StoryMaps

Tell remarkable stories with maps that inform and inspire. Illustrate spatial relationships and add visual appeal and credibility to ideas.

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ArcGIS Survey123

A complete, formcentric solution for creating, sharing, and analyzing surveys. Collect data via web or mobile devices; analyze results quickly.

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ArcGIS Business Analyst

Combine demographic, lifestyle, and census data with analytics to enhance decisions for market planning, site selection, and segmentation.

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Urban and community planning initiatives

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Citizen Engagement

Inform the public about priority initiatives

Create a destination for initiatives

Post notifications and monitor opinions

Conduct project-focused public surveys

Support charette activities

Improved transparency in the City of Cibolo

Advanced approach to citizen engagement

Poverty and urban stress

Running a smarter city with hub technology

Products and solutions for citizen engagement

ArcGIS Online

ArcGIS Hub

ArcGIS Urban

ArcGIS StoryMaps

ArcGIS Survey123

ArcGIS Business Analyst

Urban and community planning initiatives

Current Planning

Long-Range Planning

Resilience Planning

Economic Restoration

Citizen Engagement

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Learn more about Esri

Contact us

Connect with the Esri community development team