Route Planning and Optimization

Our urban mobility patterns are rapidly changing, and to keep pace, public transportation agencies need to transform their services—and their approach to customer service. This transformation will require greater reliance on information and analysis to help staff better plan—and deliver—services to a more diverse public. GIS supports public transit route planning and optimization with location-based tools that enhance urban mobility and customer service.

Leading public transport agencies all face three interrelated requirements in addressing these challenges:

• Support transit route planning that delivers optimal service at the lowest cost to customers

• Provide excellent customer service to a highly diverse customer base

• Continually improve performance as ridership increases