Revenue growth starts with understanding market demand and performing sales analytics. Next, it moves into ensuring a successful customer journey by accurately qualifying a prospect and fulfilling service. Finally, it goes into retaining and upselling the customer for continued revenue streams. Esri's ArcGIS can help CSPs increase revenue by leveraging geospatial data and marketing or sales analytics to locate high-growth areas and upsell opportunities. ArcGIS Solutions can enable presales engineers and customer sales representatives (CSRs) to qualify customers in a quarter of the time.
Understanding market demand allows telecoms to offer the right product or service to the right customer at the right time. Improve market and revenue forecasts with geospatial insights provided by ArcGIS tools and maps. ArcGIS enhances geotargeted marketing campaigns with location analytics and rich demographic datasets.
Reducing churn and upselling customers drives revenue growth. ArcGIS brings location information from across the organization to the sales and marketing teams so they can make the most accurate decision possible. Boost customer engagement and improve the customer journey with ArcGIS. ArcGIS allows communications service providers (CSPs) to geographically monitor net promoter scores (NPS) and customer sentiment and better understand the demographic characteristics of their customers.
Location analytics supports sales analytics in many ways—from retail analysis to Customer 360 analysis to service qualification analysis. ArcGIS provides hundreds of ready-to-use spatial analytics tools to geographically analyze customer data and qualify customers faster. ArcGIS offers business intelligence apps for data scientists, analysts, and management teams.
Learn how to leverage ArcGIS for successful sales and marketing strategies.
TECHNICAL PAPER
Learn how telecom companies are using GIS to save money and improve return on investment.
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A weather map is the perfect example of a digital twin. It represents the real world to inform decision-making.
CASE STUDY
Turkcell was able quickly identify and prioritize network build-out with ArcGIS.
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Telecoms can better understand an operational environment before taking action, maximizing the ability to leverage their most valuable resource–time.
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Applications support tracking sales in real time, designing optimal routes, delivering instant quotes, and identifying market opportunities.
Make smarter decisions for market planning, site selection, and customer segmentation by combining data with map-based analytics.
Add a new layer of depth to data analysis within Power BI. ArcGIS for Power BI is a tool that enables you to map and visualize your data.
Make maps in Microsoft Excel and further the power of ArcGIS Online and ArcGIS Enterprise.
