Just as important as download speeds for today's telecom organizations are the customer experience and customer retention. Esri's ArcGIS technology can play an important role in helping a telecom organization improve its customer experience by identifying pain points, reducing churn rate, and refining its operations and maintenance. ArcGIS Solutions can support faster disaster response, reduce network downtime, and boost location-based customer sentiment analysis.
ArcGIS allows CSPs to share service information, coverage availability, and outage time to restoration through visual, easy-to-use maps. This can make it easy for customers to report locations of service issues and coverage holes while allowing management teams to visualize customer sentiments.
ArcGIS improves the customer experience with geoenabled customer care. Easily visualize service availability, real-time customer locations, and network outages on web-based maps that integrate with customer experience management systems (CEMs).
Location-based customer sentiment reporting and a 360º view of the customer can give customer service representatives actionable insight into customer needs. Enrich your customer database with demographics and location intelligence while leveraging GeoAI to help predict likelihood of customer churn.
Leverage a modern GIS for customer service strategies.
CASE STUDY
Kitsap Public Utility District found that cost savings to troubleshoot and fix fiber breaks amounted to up to $10,000 per commercial customer.
Blog
ArcGIS uses modern technology to completely reimagine designing, building, modeling, analyzing, and sharing data on network infrastructure.
Story
ArcGIS solutions are improving customer service within telecommunications.
CASE STUDY
TDS designed, built and deployed its survey application using ArcGIS technology.
CASE STUDY
Reduce timelines for connecting and assessing serviceability and increase customer satisfaction with ArcGIS.
ArcGIS Insights is analysis software that fuses location analytics with open data science and business intelligence workflows.
Use ArcGIS Dashboards to help make decisions, visualize trends, monitor status in real time, and inform communities.
Access a global location data portfolio, vetted for accuracy by an expert team of data scientists, demographers, and geographers.
