Enhancing your customer's experience
Esri helps gas utilities improve customer care through engagement touchpoints—from the start of service through the term of the relationship. Enable customers to initiate their own service connection. Provide awareness of pipe network locations. Inform customers of planned projects and project status, and keep them updated on restoration status when an outage interrupts service. ArcGIS provides access to the information customers want, when they want it, for better gas utility customer care.
Connect relevant corporate information systems that pinpoint customer and equipment locations. Portray customer characteristics while locating behavior, interactions, and consumption.
Reveal customer trends and patterns while predicting impacts of utility activities. Discover new prosumer opportunities and identify target customers.
ArcGIS communicates with customers in real time, while updating new connection and outage impacts. Furthermore, it engages with direct self-service and collaborates among external stakeholders.
Case Study
Learn how Memphis Light, Gas, and Water used GIS to resolve customer disputes and provide the utility with valuable information about its assets.
Blog
ArcGIS is deployed worldwide at many gas utilities, providing the ability to replace and improve on nonspatial legacy processes.
Poster
Visualize Esri's gas utility customer care capabilities.
