Enterprise Agreement

Unlock the power of GIS across your organization

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Frequently asked questions
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Discover your organization’s potential

An enterprise agreement (EA) is a multiyear contract that simplifies procurement of Esri’s world-leading GIS software, ArcGIS. EAs help teams achieve critical objectives, such as operational efficiencies, sustainability efforts, and improving services for customers and constituents.

EAs provide organization-wide access to ArcGIS software and capabilities including:

  • Mapping
  • Analytics
  • Data management
  • 3D GIS
  • Imagery and remote sensing
  • Field operations

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Future-proof your organization

Ensure long-term success with flexible and cost-effective GIS management.

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The enterprise agreement advantage

An enterprise agreement is designed to meet the needs of organizations of all sizes and benefit individuals engaging with Esri products and services.

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Types of enterprise agreements

EAs are flexible to accommodate the unique needs of organizations, providing a range of options including both preset and customized agreements.

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Frequently asked questions

Multiyear agreements with set fees make budget planning easier, unlock flexibility in an organization's GIS use, and centralize GIS management.

Yes, a multiyear agreement provides the flexibility that customers need when expanding their GIS into other business areas. The agreement also offers resources to address mission-critical needs.

The standard commitment term is three years. However, if your organization has special circumstances, please contact your Esri account manager or contact sales.

Each EA has a designated number of authorized technical support callers, who are individuals within your organization. These authorized callers are designated to contact Esri and request technical support on behalf of an organization.

What areas of support are covered?

  • Technical support corresponding to the respective product life cycle phase, as defined by the Maintenance and Support Agreement
  • Installation, licensing, and configuration of Esri software on environments that meet the software system requirements
  • Usage and understanding of documented software functionalities and workflows
  • Troubleshooting failures, errors, performance issues, crashes, or unexpected behavior
  • Providing documented samples and code snippets to support customization and development

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Connect with us to discuss how an enterprise agreement can benefit your organization.

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