Improve location validation and emergency call routing with GIS.
Next Generation 911 (NG911) requires accurate, authoritative GIS data to validate caller locations and dispatchable addresses prior to emergency calls being placed, and when emergency calls are routed to the most appropriate public safety answer point (PSAP). Using ArcGIS to maintain mission-critical location data for NG911—including site/structure address points, road centerlines, and service boundaries to support emergency call routing and location validation solutions—is essential.
Addresses are essential to delivering NG911 calls. Caller locations and dispatchable addresses are validated against authoritative GIS data, and that same data is used to route NG911 calls geospatially to the most appropriate PSAPs. As addresses change, NG911 systems must be updated as soon as possible to ensure 911 calls are routed correctly.
Ensure GIS data is highly accurate and up-to-date to support NG911. Quality control checks using ArcGIS ensure that data, when maintained and aggregated, remains error-free. GIS-based workflows collect data errors upon discovery and remediate them quickly.
Share your GIS data with neighbors to support aggregation and provisioning to NG911 systems. Collaboratively remediate data issues across jurisdictional boundaries. Eliminate data silos by sharing your locally-authoritative data with other stakeholders, users, and anyone that can benefit from your true addressing system of record.
Calls to 911 are placed inside buildings and outdoors. Create elevation-aware, 3D digital twins of the world to more accurately determine caller locations using Z-axis data, and prepare for even more precise NG911 call routing.
Esri partners that provide originating services, NG911 services, NG911 Core Services, analytics solutions, and more use ArcGIS to connect directly to locally-authoritative GIS data and caller location information. This enables NG911 emergency call routing to PSAPs and can help you uncover patterns, trends, correlations, and relationships.
INDUSTRY BLOG
Embracing a strategy that includes an enterprise approach utilizing 2D and 3D maps will keep your PSAP prepared for NG911 z-axis information.
INDUSTRY BLOG
Esri's Address Data Management solution provides tools for managing road centerlines with address ranges and site addresses required for NG911.
INDUSTRY BLOG
ArcGIS Hub can help you share information efficiently and provide a framework for communication, collaboration, and pertinent training initiatives.
ESRI BLOG
The Illinois State Police spread access to GIS with the aim to create consistent and accurate data statewide and ensure rapid emergency response.
INDUSTRY BLOG
Greater Salt Lake Municipal Services District decided it was time to improve its addressing functions using the Address Data Management solution.
ArcUser
The shift from Enhanced 911 to NG911 places a lot more importance on your GIS data because accurate street and address layers are crucial.
Maintain an authoritative address repository and continuously improve the quality of address data.
Visualize calls for service and incidents sourced from computer aided dispatch or records management systems and monitor daily activity.
Visualize fire and EMS incidents sourced from computer aided dispatch or records management systems to monitor associated response times.
Aggregate authoritative data and deliver focused maps and locators to key stakeholders.
Maintain an inventory of road closures and communicate closures and detours to travelers.
Maintain an inventory of automated external defibrillators (AEDs) and share their location with internal stakeholders and the public.
Inventory temporary shelters established when extreme cold or heat becomes dangerous to public health and share this information with the public.
Author and maintain a 3D basemap for your organization to better visualize the built environment.
