Emergency Communications

GIS enables effective response before, during, and after the call

A map of a city with icons representing various emergency events (fire, accidents, medical), fire truck and ambulance, and person using a phone outside.

GIS is the foundation of emergency communications

Telecommunicators and first responders can provide more effective emergency response with Next Generation 911 (NG911) powered by GIS. The reliable location validation, call routing, situational awareness, dispatch, and analytics in systems powered by Esri’s ArcGIS technology equip public safety professionals with the tools they need to do their best work.

  • Faster, more accurate call routing

    Save more lives and protect more property than ever before with NG911 and GIS. Validate addresses and route emergency calls to Public Safety Answering Points (PSAPs) with improved accuracy, saving precious time when it matters most.

  • Reduced response times

    Locate callers accurately and get help to those in need as quickly as possible with NG911 and real-time, smart GIS maps. Empower first responders within and across jurisdictional boundaries with complete situational awareness.

  • Shared situational awareness and smart navigation

    Give first responders access to powerful maps, tools, and data in the field. Public Safety Broadband Networks provided by FirstNet, Verizon, and T-Mobile, combined with NG911 and GIS, enable revolutionary mission-critical applications and services.

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Get ready for NG911 with ArcGIS

NG911 helps telecommunicators and first responders overcome a myriad of challenges including:

  • Accurately locating 911 callers
  • Triaging calls for service
  • Dispatching responders
  • Rendering effective response

As the leading geospatial platform, ArcGIS uniquely embraces standards and evolves to meet future needs, supporting the next generation of emergency communications. Agencies can leverage 2D and 3D data collection and management best practices to support NG911, 911 mapping, and Public Safety Broadband Network systems for effective emergency response.

A photo of a telecommunicator working at a PSAP (Public Safety Answering Point).

Emergency communications strategies

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Resources

Learn more about making location intelligence a key part of emergency communications workflows. Improve data management and situational awareness for better decision-making at the PSAP and in the field.

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Meet with the Esri public safety team

We invite you to learn more about geospatial data and technology for public safety. Request a meeting with one of our industry experts to learn more.

Request a meeting

The Geographic Approach to Emergency Communications

Read the latest ebook to discover how GIS enables effective emergency response before, during, and after the call.

Download the ebook

Emergency communications blog posts

Explore thought-provoking emergency communications blog posts about the power of GIS innovation in the real world.

Read the blog posts

ArcGIS Solutions for public safety

Explore the industry-specific configurations for ArcGIS tailored to meet public safety missions.

View the solutions

Upcoming events

Stay up-to-date on trends, technology, and best practices related to GIS in public safety.

View upcoming events
View upcoming webinars
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Emergency Communications Community

View the latest GIS news, user stories, and resources for emergency communications professionals. 

View news and resources

Related public safety industries

  • Law Enforcement

    Empower personnel with real-time location insight for better decision-making to keep your communities safe.

    Make information actionable

  • Fire, Rescue, and Emergency Medical Services

    ArcGIS offers a unique set of capabilities for applying location analytics to your preparedness, response, and recovery practices.

    Optimize your response

  • Emergency Management

    Understand systemic risk and vulnerabilities, build resilience, and anticipate your next move with location intelligence.

    Empower critical decision-making

  • Wildland Fire

    Get the GIS maps that provide the situational awareness decision-makers need to save lives and protect property.

    Address the entire wildfire life cycle
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Supporting initiatives across public safety

Disaster Response Program (DRP)

Request immediate assistance for an active emergency response or find out how we help when disaster strikes.

Learn more about the DRP

Public safety federal funding options

Real-time situational awareness

Special event management

Health and human crisis

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