Enhancing your customers' experience
Empowering electric utility customers to access the information they want, when they want it, increases customer satisfaction. Fast new connections, information on conservation services, and outage restoration are on top of customers' minds. Location-based data plays an integral role in efficiently providing this information for premium customer care. Esri's ArcGIS provides better access to the information they need, resulting in more informed, knowledgeable, and satisfied customers.
Connect relevant corporate information systems that pinpoint customer and equipment locations. Portray customer characteristics while locating behavior, interactions, and consumption.
Reveal customer trends and patterns while predicting impacts of utility activities. Discover new prosumer opportunities and identify target customers.
ArcGIS messages customers in real time while updating new connection and outage impacts. It engages with direct self-service and collaborates among external stakeholders.
Ebook
Learn how GIS improves customer care for the utilities industry by providing a fully informed view of customer behaviors and their network impacts.
User Story
Seattle City Light uses social media tools to drive faster outage response and better understand customer needs.
Poster
Dubai Electricity and Water Authority was able to boost solar generation connections by 52 percent.
Poster
Visualize customer engagement capabilities in ArcGIS.
