How-To Blog Series: HELP! My organization needs immediate assistance, and we don’t have ArcGIS.

Navigate to Esri’s Disaster Response Program (DRP) web page and click Request Assistance at the top of the page. Once the request is approved, Esri can deploy GIS software and technical support to aid your response and recovery efforts. Esri’s DRP team is here to ensure you get the help you need to understand the situation, make better decisions, and respond more effectively during a crisis.

Esri’s DRP has been active since 1994, when it was first deployed for the Northridge Earthquake. Since then, we’ve provided GIS technology and subject matter experts for hundreds of incidents, including September 11, 2001, World Trade Center response; Hurricane Katrina; Deepwater Horizon Gulf Oil Spill; Malaysia Airlines Flight response; the Camp Fire; and COVID-19. The services and technology are provided at no cost to the requesting organization while the DRP request is still active.

About the author

Carrie Speranza

Carrie Speranza, CEM, director of Emergency Management Solutions at Esri, is responsible for cross-cutting industry-wide strategic initiatives. Previously, Carrie worked at the District of Columbia Homeland Security and Emergency Management Agency, where she served as deputy director. She is the current chair of the FEMA National Advisory Council, where she has served as an Administrator’s appointee since 2019. Carrie is the first vice president of the International Association of Emergency Managers (IAEM) and was selected as one of the Top 40 Under 40 in 2021 by IAEM-USA. Carrie is a graduate of the National Emergency Management Executive Academy.