Create a positive passenger journey
Smart airports put the passenger at the heart of the operation. By communicating with travelers through rich mobile applications and responding to their social media observations and complaints, airports create a loyal customer base. At the same time, smart airports work to understand their passenger movements and behaviors so that they can customize the customer experience. Rich demographic and mobility data allow you to expand your catchment areas and attract new customers. ArcGIS facilitates positive airport passenger experiences.
Smart airports know that understanding their passenger behavior helps them enhance customer experience and commercial outcomes. ArcGIS gives you greater visibility into passenger behavior, providing new insights on how to create the most positive experience for travelers.
A good understanding of your catchment area is critical to growth potential. Knowing the detailed lifestyle and demographic characteristics, along with the mobility patterns of those within the larger travel area, is key to designing effective programs to increase traffic. Esri has the richest data in the industry to help you effectively target and grow your market.
Smart airports understand the need to communicate with travelers at a personal level using their preferred channels. Airports can guide travelers through the airport, provide commercial opportunities, and smooth the customer journey. When all your floor plan, lease, and other types of data are stored in a GIS, creating rich customer-facing applications is a simple and seamless part of your digital infrastructure.
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Using GIS strategically streamlined multiple construction project workflows to ensure that the 24-hour-a-day airport operations proceeded smoothly.
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Discover how GIS fueled Reno-Tahoe's efforts toward success.
Case Study
The idea behind AMS [airport management system] is to put everything we know about our facility and related data in a single, easy-to-use application.
Majed Khater
ERP-GIS Team Director at McCarran International Airport, Las Vegas
Get a common operating picture that allows executives, services personnel, and others to understand, manage, and use their workplace.
Provide location intelligence with smart maps and demographic, lifestyle, and spending data for planning, site selection, and segmentation.
