Airport Passenger Experience | Manage Passenger Flows & Deliver Customer-Facing Apps

Smart airports put the passenger at the heart of the operation. By communicating with travelers through rich mobile applications and responding to their social media observations and complaints, airports create a loyal customer base. At the same time, smart airports work to understand their passenger movements and behaviors so that they can customize the customer experience. Rich demographic and mobility data allow you to expand your catchment areas and attract new customers. ArcGIS facilitates positive airport passenger experiences.

Solutions for passenger experience

Passenger flow analysis
Airport catchment analysis
Mobile consumer applications

Passenger flow analysis

Smart airports know that understanding their passenger behavior helps them enhance customer experience and commercial outcomes. ArcGIS gives you greater visibility into passenger behavior, providing new insights on how to create the most positive experience for travelers.

Airport catchment analysis

A good understanding of your catchment area is critical to growth potential. Knowing the detailed lifestyle and demographic characteristics, along with the mobility patterns of those within the larger travel area, is key to designing effective programs to increase traffic. Esri has the richest data in the industry to help you effectively target and grow your market.

Mobile consumer applications

Smart airports understand the need to communicate with travelers at a personal level using their preferred channels. Airports can guide travelers through the airport, provide commercial opportunities, and smooth the customer journey. When all your floor plan, lease, and other types of data are stored in a GIS, creating rich customer-facing applications is a simple and seamless part of your digital infrastructure.

Article

GIS: A strategic component of modernization at LAX

Using GIS strategically streamlined multiple construction project workflows to ensure that the 24-hour-a-day airport operations proceeded smoothly.

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Case Study

A new approach at Reno-Tahoe International Airport

Discover how GIS fueled Reno-Tahoe's efforts toward success.

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Case Study

Location strategy at McCarran Airport in Las Vegas

The idea behind AMS [airport management system] is to put everything we know about our facility and related data in a single, easy-to-use application.

Majed Khater

ERP-GIS Team Director at McCarran International Airport, Las Vegas

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Products for airport passenger experience

ArcGIS Indoors

Get a common operating picture that allows executives, services personnel, and others to understand, manage, and use their workplace.

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ArcGIS Business Analyst

Provide location intelligence with smart maps and demographic, lifestyle, and spending data for planning, site selection, and segmentation.

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Passenger Experience

Solutions for passenger experience

Passenger flow analysis

Airport catchment analysis

Mobile consumer applications

GIS: A strategic component of modernization at LAX

A new approach at Reno-Tahoe International Airport

Location strategy at McCarran Airport in Las Vegas

Products for airport passenger experience

ArcGIS Indoors

ArcGIS Business Analyst

Airport business areas

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