Skytec leaders have found that onboarding people, from customers to data analysts, is simple because ArcGIS Image for ArcGIS Online is user-friendly and easy to learn. It takes less time out of the day to get people up to speed internally and externally, and it has significantly improved change detection for customers. The team onboarded a new customer who immediately viewed two potential violations of conservation easements (boundary encroachments and harvesting), which was all done in a one-hour phone call.
Skytec’s staff can also provide its customers with deliverable goods much faster. After they get an email notification with a customer product request, the team members order the satellite imagery, and ArcGIS Image for ArcGIS Online gives them the information they need to respond quickly. For example, a recent request saw Skytec uploading imagery for a customer into the application within 24–48 hours after tasking a satellite.
When it comes to efficient management of imagery data, it’s especially key to avoid redundancy, which is another result Skytec has achieved with ArcGIS Online. Its on-the-fly processing capabilities enable users to avoid redundant storage. Skytec has reduced doubled efforts, as well as unnecessary storage, for their own company and their customers.
The comprehensive solution has given the team the ability to focus on the work they specialize in instead of infrastructure and development, as they don’t have to worry about the back end, database, structure, or security of the servers. With these new capabilities, this small organization has the same competencies as larger establishments and a growing competitive advantage.