Support and Services
Esri Training Pass
Simplify budget planning by purchasing an Esri Training Pass in advance, then redeeming training days for instructor-led training when needed.
Federal customers cannot purchase a Training Pass through the Esri Store. Please contact our sales team to purchase.
Frequently asked questions
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Requires foundational user type
What does "requires foundational user type" mean?
User types provide a flexible way for people to license the capabilities and apps they need to do their work in ArcGIS Online or ArcGIS Enterprise.
Every subscription requires at least one foundational user type to activate and administer ArcGIS Online or ArcGIS Enterprise. Creator and GIS Professional are foundational user types.
All dependent user types (Viewer, Editor, and Mobile Worker) must be purchased with at least one foundational user type or added to an existing organization. Dependent user types rely on a foundational user type to activate and administer ArcGIS Online or ArcGIS Enterprise.
Add a foundational user type
Creator: Purchasing the Creator user type helps users get started with ArcGIS Online. Create maps, perform spatial analyses, and share results with stakeholders in a variety of ready-to-use apps.
GIS Professional: The GIS Professional user type includes ArcGIS Pro, the world's leading GIS software, and full access to ArcGIS Online.
Have questions? Visit Store Help or contact us.