ArcGIS Hub Pricing and Purchase Options

Open data is a core component of ArcGIS Hub, serving as the foundation for sharing information with the community. It provides the source data for various information products, apps, projects, and initiatives that enhance the ArcGIS Hub community engagement experience. 

ArcGIS Hub takes open data a step further by presenting it in purpose-driven formats, making it ready-to-use for both internal and external collaboration. This focused approach ensures that the data is not just available, but also directed and actionable, helping to address and solve community problems effectively.

ArcGIS Hub Basic is included with ArcGIS Online Creator, Professional, or Professional Plus user type licenses. It allows you to share open data plus create open data sites and pages that can integrate as well as leverage data-driven visualizations and apps created with other ArcGIS products.

The ArcGIS Hub Premium license level offers enhanced functionality and tools to streamline your community engagement efforts. It includes:

• Features for creating and managing trusted collaborator groups, discussions, map-based discussions, events, projects, and initiatives
• An event management system and dashboards for monitoring feedback and progress
• The ability for community members to create profiles, provide feedback, sign up for events, follow initiatives, and receive relevant updates 
• Ready-to-use templates and tools for ArcGIS Hub administrators that help effectively manage both internal and external collaboration and participation

ArcGIS Hub is automatically available with ArcGIS Online Creator, Professional, or Professional Plus user type licenses. If you have access to an ArcGIS Online organization, then you have access to ArcGIS Hub. You can sign in to ArcGIS Hub at hub.arcgis.com using your ArcGIS Online credentials, or by following these steps. 

You can also launch ArcGIS Hub from the ArcGIS Online app launcher. 

You can go beyond basic site creation and open data sharing by using the engagement features included with ArcGIS Hub Premium. 

The Basic license level features are included. However, the Premium license level features of ArcGIS Hub are not included in an enterprise agreement (EA). 

The Premium features are licensed in addition to an EA, but they are available to EA customers at a reduced rate. The features are intended to extend Enterprise GIS and provide GIS features to the community, in effect, extending a customer’s staff, by making it possible for residents, community members, and other internal and external stakeholders to contribute to the efforts of data gathering as well as project and initiative work.

Any organization with ArcGIS Online can take advantage of the Basic license level features of ArcGIS Hub.

An ArcGIS Online Creator, Professional, or Professional Plus user type license is required for both the Basic and Premium license levels of ArcGIS Hub.

The Premium license level of ArcGIS Hub requires you to designate which ArcGIS Online organization (if you have multiple) that you wish to use to manage and administer your hub. If you do not have access to an ArcGIS Online organization or wish to have a new organization created and designated to your hub, you can purchase one. If you plan to have many internal participants in your hub, you might need to purchase additional user types in order to add additional users to your ArcGIS Online organization.

Sites is a capability of ArcGIS Hub which enables you to build custom websites and web pages for sharing content like datasets, web maps, documents, and media. Sites is included with ArcGIS Hub (Basic and Premium) and ArcGIS Enterprise Sites.

Initiatives and projects are included with ArcGIS Hub Premium. They are related but serve distinct purposes. Initiatives are overarching goals and long-term efforts, while projects are focused, short-term, specific activities that contribute to the initiative. Initiatives provide a broader context and overall vision, and projects help to implement and track progress towards those goals.

Projects are out-of-the-box items that enable you to organize, track, and communicate your work towards specific goals or objectives. Projects are easy to configure and can highlight key information about your project’s target area, important milestones, and timely calls to action.

Hub Premium customers can use projects to represent time-bound or location-specific efforts they are organizing to achieve a broader goal or initiative. They can be used to link efforts and actions across your Hub ecosystem.

Initiatives can organize hub projects through two-way associations. Initiatives can be featured on one or multiple sites that highlight the initiative’s work (either through a gallery card on the site layout, in the site’s header, or by being shared to a group that feeds the site’s content catalog). Hub Premium users can create their own custom initiatives to address unique goals or use initiative templates included with ArcGIS Hub to jump-start their work.

Your hub community members are individuals from your community who sign up to join your ArcGIS Hub. They become part of a separate but linked ArcGIS Online organization that is included with ArcGIS Hub Premium. As members of this organization, they can:

• Create and manage their user profiles
• Sign up to attend events
• Store data downloads
• Follow initiatives
• Respond to surveys
• Receive relevant notifications and emails
• Create stories and web maps using shared data

This setup ensures that your community members can actively engage and contribute, while keeping their activities organized and separate from your existing ArcGIS Online organization.

No. ArcGIS Hub benefits many sectors and supports organizations of all types and sizes. Educational institutions, nongovernmental organizations, nonprofit organizations, the private sector, and beyond all utilize Hub. Anyone who wishes to engage their stakeholders or needs to coordinate internally across departments or groups and across multiple organizations can use ArcGIS Hub. 

ArcGIS Hub is particularly useful for spatial data infrastructure (SDI) and National Spatial Data Infrastructure (NSDI) for regional, state, and national governments, and for the creation of topical SDIs for disaster management, oceans and blue economy, sustainable development goals, and more.

Any organization with ArcGIS Online can take advantage of the Basic license level features of ArcGIS Hub. 

In addition, ArcGIS Hub Premium is included in Educational Site/Institution licenses (e.g., colleges, universities, K–12 schools, school districts). For more information, contact educationinfo@esri.com. 

Special pricing for ArcGIS Hub Premium is also available for nonprofit organizations. If you think you are eligible, please contact us for information and details.

Esri’s industry-leading technical support professionals are available to address any questions or issues related to ArcGIS Hub. 

Esri Professional Services subject matter experts are also available to provide guidance and support in the deployment and configuration of ArcGIS Location Platform, open data, apps, ArcGIS Living Atlas of the World, and other components involved in the creation of a hub. A hub is not just about technology—it requires thinking and planning holistically. Esri Professional Services can help you assess where gaps exist in your hub ecosystem, provide a road map, and assist in filling them. 

Find out more about Esri Professional Services’ offerings.

ArcGIS Enterprise Sites and ArcGIS Hub Basic provide organizations with a similar user experience for creating and managing websites as well as pages and are included in the Creator, Professional, and Professional Plus user types. 

The difference is that ArcGIS Hub Basic is supported by ArcGIS Online (Esri’s cloud-based SaaS offering), and ArcGIS Enterprise Sites is supported by ArcGIS Enterprise (Esri’s software offering, which is run on the customer’s own infrastructure). Many organizations use ArcGIS Enterprise Sites to create focused web pages tailored for specific audiences, so they can share their authoritative GIS data and content across teams and with stakeholders. 

Get started with ArcGIS Enterprise Sites.

ArcGIS Hub releases weekly. Changes to the product may be small but often bring exciting enhancements to our customers. 

Here are some ways to stay up-to-date with what’s new:

• Read the latest ArcGIS Hub articles on the ArcGIS Blog to learn about new developments and best practices, and to see examples of outstanding Hub sites. Significant changes to the product are almost always relayed in blogs.
• Sign up for the ArcGIS Hub e-newsletter to stay current on what’s coming, what’s new, and to get the latest news delivered straight to your inbox.
• The Hub Changelog is updated with each release and lists all new features (big or small), fixes, and changes to existing features.
• Connect with other users and ask questions in the ArcGIS Hub Esri Community.
• Connect with us and follow us on X (formerly Twitter). 

Visit the ArcGIS Hub Resources page to see the latest resources to help you learn more.