Service Providers User Permissions

Members with an administrator role can start free trials, acquire free items, make purchases, send purchase requests, and contact service providers. Members with custom role privileges can do any combination of the following: manage subscriptions and purchasers; request purchase information; and start free trials. 

Users who are not in an administrator role or do not have a custom role privilege set up will see an option in the Marketplace listing to send a request to their ArcGIS Online administrator. This request system enables these users to let their administrator know that they would like them to reach out to the provider. 

If you are an administrator of your organizational account, you can change members' user types and roles.

Learn about managing member roles

If you do not want to give full administrative privileges, complete the following steps to configure a custom role for trying and purchasing ArcGIS Marketplace items:

1. Verify that you are signed into your ArcGIS Online organizational account as an administrator.
   
   
2. Click Organization at the top of the site and click Settings.
   
   
3. Click Member roles on the left side of the page; then, in the Manage roles section, click Create role.
   
   The Create role pane appears.
   
   
4. Provide a role name and description.
   
   The name is not case-sensitive, must be unique within your organization, and can contain up to 128 characters. The role description can contain up to 250 characters.
   
   
5. Go to the Administrative privileges section, look next to ArcGIS Marketplace Subscriptions and click Enable all.
   
   Alternatively, to selectively assign privileges, expand the Administrative privileges section and turn on the following: Create and manage, Request purchase information, and Start trials individually.
   
   Note: Enabling ArcGIS Marketplace privileges automatically enables the following additional privileges: Create, update, and delete groups; Join organizational groups; and Share with groups.
   
   
6. Click Save to save your custom role permissions.
   
   For directions on how to assign the custom role you just created to an individual or multiple members of your organization, see Change member roles.

Complete the following steps to designate members of your organization as ArcGIS Marketplace purchasers:

1. Verify that you are signed into your ArcGIS Online organizational account as an administrator.
   
   
2. Go to the top of the site, Click Organization, then click Settings.
   
   
3. Click Marketplace, on the left side of the page.
   
   
4. Go to the Purchasers section and click Manage.
   
   The Manage Purchasers pane appears.
   
   
5. Select each member or members you want to designate as ArcGIS Marketplace purchasers.
   
   You can search for members by name by typing in the search box, and you can filter users by user type, role, and group membership using the filters on the left. Alternatively, for bulk selections you can click Select all on page.
   
   Note: To change the number of members displayed on the page, scroll to the bottom of the member list and click the Members per page drop-down menu.
   
   
6. Click Save.
   
   Note: Esri access is required and is automatically enabled for members designated as purchasers. In addition to allowing online purchases through ArcGIS Marketplace, Esri access also allows members to use My Esri, participate in the Esri Community and forums, and manage email communication from Esri. Each member's first and last name, user name, and email address will be made available to Esri and other ArcGIS Marketplace providers, who can contact purchasers and send promotional emails.