Product Engineer I - User Assistance

Overview

Are you an energetic, passionate technical writer who has the desire to inspire, support, and advocate for Esri's platform’s users? Use your passion for writing and interest in cutting-edge technology to provide customers with essential user assistance documentation and other enablement materials. In this position, you'll make our customers successful by creating user assistance and self-enablement materials for GIS software products. You'll work with subject matter experts, design documents, and run the software to become a subject matter expert yourself and advocate for the user by creating meaningful content to communicate methodology and best practices.

Responsibilities

• Become a subject matter expert to produce and maintain documentation of conceptual topics and step-by-step workflows
• Support a variety of user assistance materials, including installed and online help, tutorials, blog articles, videos, and more
• Manage documentation throughout the development cycle and ensure documentation requirements are met for the software release
• Be part of a user assistance team to produce content that is consistent with the appropriate Esri style
• Provide team member support in the form of functionality feedback and testing support to the product development team
• Create and maintain a network with delivery services, product management, and marketing team members to ensure our software and user assistance content deliver a great user experience
• Work with top software engineers in the product team to envision, design, build, test, release, and support desktop and enterprise products

Requirements

• 1+ years of professional experience in a similar position supporting similar responsibilities
• Ability to learn and use software as a customer would to produce the deliverables based on the experience
• Excellent written and verbal communication skills to convey complex topics concisely, clearly, and effectively
• Effective time management and organizational skills to manage priorities and tasks as needed in a fast-paced work environment
• Bachelor’s in GIS, English, journalism, technical writing, or a related field

Recommended Qualifications

• An understanding of documentation workflows that use HTML, DITA, or Markdown
• Experience producing web-based documentation using a content management system (CMS) that allows reuse of content
• Experience with ArcGIS software or other geospatial technology
• Master’s in GIS, English, journalism, technical writing, or a related field

#LI-DR5

#LI-Hybrid

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.