Geo Experience Center Program Manager

Overview

At Esri, our GeoXC Program Manager is part of a highly skilled team that helps shape strategies on the effective adoption and use of Esri technology. We invite you to use your coaching and team-building skills as well as your experience with geospatial technology to become an integral part of the team. We are looking for an individual who inspires and motivates others, can diagnose customer needs, enjoys identifying strategies, and discussing the art-of-the-possible. You will work with top companies—across start-ups, our largest global partners, and most strategic customers. You will help customers and partners optimize and expand adoption of Esri technology, identify new areas of growth, and share expertise that helps deliver on their mission.

The Geo Experience Center team is a customer-facing team built to support Esri and help enterprise customers solve their business challenges through innovative location-based solutions. We accelerate our customers’ digital transformation by capitalizing on the changing needs of our customers and the new business opportunities of tomorrow. You will work with Esri senior leadership team and be involved in and help lead frequent executive briefings.

Responsibilities

• Empower your team and customers. Engage in discussions between visitors and Esri staff to guide the understanding of the geospatial value-add throughout various industries. Mentor others through active coaching, clear direction, and regular feedback. Cultivate a team to support sales objectives and generate results.
• Build relationships. Collaborate with Global Business Development to diagnose and understand customers’ business needs and build briefing strategies and agendas for large, complex organizations. Facilitate content development, demo development, enablement and other cross-cutting collaborative activities with the larger team.
• Understand our customers. Use your cross-industry knowledge and its relevance to the application of GIS (Geographic Information System) to clearly articulate the strength and value of Esri technology. Understand complex customer budgeting and acquisition processes.
• Be an expert. Demonstrate expert knowledge of ArcGIS and its value propositions within several industries. Consistently conduct research and pursue professional development to ensure competitive knowledge.
• Deliver Results. Engage with and guide customers on decisions surrounding Esri technology. Participate in and help lead executive briefings. Work creatively to craft and propose solutions that help customers reach their goals and initiatives. Use your innovative whiteboarding and presentation skills to support visual storytelling.

Requirements

• 8+ years of enterprise sales and/or relevant consulting or program management experience
• 3+ years of experience mentoring, motivating, and coaching on a team
• Advanced knowledge of various industries and new technology trends, and the ability to translate this into complex solutions for customers
• Deep understanding of GIS and Esri technology
• Expert visual storyteller across all levels of an organization
• Able to build compelling account growth strategies
• Knowledge of the fiscal year, budgeting, and procurement cycles
• Ability to travel domestically or internationally up to 25%
• Bachelor’s in GIS, business administration, or a related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Knowledge of data science or spatial analysis and how it is used for problem solving and uncovering patterns and trends within organizations
• Master’s in GIS, business administration, or a related field

Questions about our interview process? We have answers.

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About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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