Product Engineering Writer II – Knowledge Graphs

Overview

Join a new team of highly talented individuals as a Technical Writer for graph database engineering, a new capability across the ArcGIS platform. Knowledge graphs leverage the combined power of ArcGIS and graph engines to perform new types of analysis. You will help create a new way of analyzing patterns of life and spatial data together in ArcGIS. If you’ve worked in connected data problems, worked with semantic and graph engines, or built capabilities for link analysis, we’d like to talk to you!

As a Technical Writer on the Knowledge Graph team, you are responsible for understanding and communicating the functionality as it is used in ArcGIS Pro, ArcGIS Enterprise, and Web GIS. You will write user guidance on knowledge graph functionality, participate in design discussions and reviews of new functionality, perform ad hoc and holistic testing, find relevant and interesting data sets, and build viable knowledge graph examples.

Working with our content management system and the authoring environment, you will write new content and update existing topics to match new functionality, based on discussion with team members and ad-hoc and holistic testing of new functionality. You will help with maintenance and certification of existing topics. You will identify topics that can benefit from textual or graphic examples, and perhaps build those examples.

We are currently working on our next release, so now is a great time to add your skills to a diverse team of engineers and developers committed to delivering the knowledge graph capability in ArcGIS.

Responsibilities

• Design and write conceptual and workflow documentation outlining the functionality of knowledge graphs in ArcGIS. This involves writing new content and updating and maintaining existing content
• Understand the current state of the knowledge graph functionality in ArcGIS Pro, ArcGIS Enterprise, and Web GIS by working with developers and product engineers, developers, and through holistic testing
• Work with top software engineers in the ArcGIS Pro and ArcGIS Enterprise divisions to envision, design, build, test, release, and support desktop and enterprise products
• Work with users and industry experts to identify user requirements and customer workflows

Requirements

• 2+ years of proven experience writing technical documentation for software products
• 2+ years of experience with the ArcGIS platform and/or graph databases
• Experience communicating complex technical information to diverse audiences in varied written and verbal formats
• Ability to learn and build software products
• Ability to analyze problems and describe solutions
• Ability to manage priorities and tasks as needed in a fast-paced work environment
• Superior initiative and ability to work effectively in a team environment as well as independently
• Bachelor’s in English, Geography, GIS, or related field
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• Experience with content management systems
• Foreign language, or experience writing for a global audience
• Experience writing for accessibility
• Experience with graph and relational databases
• Experience with graph, network, and link analysis workflows
• Master’s in English, Geography, GIS, or related field

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About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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