Product Manager – ArcGIS for Microsoft 365

Overview

Location can provide extraordinary perspective to virtually every department in a business, non-profit, or government agency. The ArcGIS for Microsoft team’s mission is to enable everyone in an organization with the power of location. When ArcGIS is integrated directly into the world’s most popular platforms, Microsoft 365, Power Platform, and Fabric – it’s a powerful combination.

In this position, you will use your Product Management skills to identify customer and market needs and formalize product requirements for the integration of Esri’s ArcGIS and Microsoft. This integration enables customers to inform traditional workflows with the spatial information, so a new perspective can drive the decision-making process. In this role, you will change, reinvent, and expand the way customers use geographic data and empower them to use GIS across their organizations and to the world.

The successful candidate will have proven knowledge of ArcGIS capabilities, customer workflows and a strong desire to use your skills to enable organizations to bring spatial information into every workflow. Your emphasis will be on customer interactions, being the product expert, building team and customer relationships, and influencing the product’s development priorities.

Responsibilities

• Understand and communicate how customers are using the ArcGIS for Microsoft components and discover new problems we can solve with innovative features and workflows that drive value
• Setting the vision, product definition, strategy, tactics, and priorities
• Guide product features and capability development using key performance metrics and customer-product engagement patterns
• Monitor and synthesize customer requirements from various feedback channels and share with the development team to collaborate and prioritize on the product’s direction
• Communicate the vision of the ArcGIS for Microsoft integrations at conferences and events
• Maintain expert-level knowledge of current capabilities and the product roadmap
• Collaborate with Product Marketing teams generating a variety of marketing and enablement materials, such as social media content, public and internal communications about product updates and events, blogs, product web pages, and more
• Collaborate with Events and Marketing teams and other stakeholders to create content and messaging for major Esri events, such as Esri User Conference, Esri Developer Summit, Esri Partner Conference, and more
• Maintain written documentation of customer interviews and product requirements in alignment with Product Management processes and systems

Requirements

• 2+ years of experience in a technical or product-related role such as engineering, product management, development, support, and more
• Communicate effectively verbally, in writing, and through presentations, to a diverse range of stakeholders from your team to customers to executive leadership
• Accurately understand and document user feedback about business needs, feature capabilities, workflows, and values and represent them to software engineers in the form of actionable requirements and specific "problems to solve"
• Maintain the agility to balance passion for continuous improvement and user advocacy with the diligence and patience required to support extended or shifting implementation timelines
• Self-motivated, creative, and team oriented
• Comfortable navigating highly ambiguous situations and relying on professional judgment without direct oversight
• Excellent problem-solving and creative thinking skills
• Effective time management and organizational skills
• Active listening skills and curiosity about other people's work, experience, and perspective
• Technical expertise, ideally with GIS, web services, and SaaS
• Ability to work well with remote management and staff
• Ability to travel 10%-20% of the time, to customer sites, conferences, trade shows, and other strategic meetings and events
• Bachelor's in a field related to technology, GIS, or business

Recommended Qualifications

• Master’s in a field related to technology, GIS, or business
• Experience with ArcGIS software, GIS, Web GIS, and location-based content
• Experience and certifications with the in Pragmatic Marketing Framework

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About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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