Global Security Operations Center Manager

Overview

Esri (Environmental Systems Research Institute) is currently recruiting a Global Security Operations Manager to join our Global Security team. In this role, you will lead the operations of a multi-function team based at the Corporate Campus at the direction of the Head of Corporate Physical Security. The GSOC provides critical system monitoring to ensure the continued safety and security of the organization's employees, facilities, and worldwide assets against threats (such as extreme weather conditions, civil unrest, crime, and infrastructure failures). The Global Security Operations Manager is also responsible for assessing domestic and international risk and providing duty of care support for the organization’s travelers and operations. This position is responsible for the effective management of global security operations, they will work with the Head of Corporate Physical Security to provide support and alignment to the team. Specific duties may vary, but the Global Security Operations Manager will be responsible for reporting and conducting routine audits of the GSOC, its personnel, systems, and procedures, as well as ensuring the effective and timely response to alarms, calls of distress, incidents, and notification of major incidents to senior leadership.

Responsibilities

• The Global Security Operations Center (GSOC) Manager will provide 24X7 support to GSOC personnel and operations
• The GSOC Manager will use their knowledge of GSOC operations, systems, intelligence gathering and analysis, and business to ensure the GSOC adapts to changing business needs while mitigating risk to the company its employees, and assets across the globe
• Operational oversight for the GSOC program and partner with client leadership on overall program management
• Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols
• Draft and send emergency mass notifications and other crisis communications
• Create concise, factual reports for distribution to client representatives, company management, and external stakeholders
• Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk
• Establish and maintain training plans and conduct quarterly training of the GSOC staff; establish a development program to foster professional advancement of the GSOC staff
• Ensure serviceability and accountability of all GSOC equipment and software
• Continue to develop the access control systems, and CCTV operation and support the maintenance of electronic security systems
• Developing the team's computer skills, including proficiency in internet use, open-source searches, human intelligence gathering, email, word processing, database programs, and specialized software systems
• Incident management and appropriate escalation of incidents to senior leadership
• Responsible for maintaining specific awareness of domestic and international risks
• Conduct critical research related to global events that could potentially impact the organization

Requirements

• Minimum of five (5) years of experience in a corporate security environment and the security industry
• Minimum of three (3) years of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security
• Minimum three (3) years of supervisory experience in a GSOC or Security Operations
• Willing to work a flexible shift schedule, weekends, and holidays, and sometimes extended schedule during crisis periods
• Bachelor's in an area of study relevant to the position or equivalent experience

Recommended Qualifications

• Ability to conduct training in all areas associated with a GSOC and Crisis Management
• Intelligence, corporate, military, law enforcement, and security experience
• Knowledgeable of social media platforms for open-source research against threats
• Proficiency with standard office computer and web applications (Outlook, Word, Excel, PowerPoint, and more)
• Results-oriented with ability to operate under stress in a fast-paced environment, sometimes under ambiguous circumstances
• Ability to maintain a high degree of confidentiality and sensitivity

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About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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