Listen Here
Jenny Fong loves helping customers solve problems. Her personality lends toward assisting others and she seems perfectly suited in her role because of this. She is passionate about getting to the heart of what her customers are trying to accomplish and she tries hard to give them the most cost-effective and time-efficient solutions as possible. It was really interesting to see how her vision towards technology improvements and system integration were in alignment with engineers and teams from my previous role in electric transmission utilities. She recognizes the importance of building relationships and establishing a solid rapport between her team at Esri Canada and the customer base. She is so personable and relatable, it’s no surprise she is able to collaborate so well between various groups to make a difference for Esri Canada’s customers.
In recent years Jenny has taken her passion for all things utilities and used her insight to transition into a leadership role and we took a few minutes to talk through that as well. It’s interesting hearing her perspective on the shift from being in a fully technical role to first level leadership and how she has grown personally through that process. In her role as team lead with Esri Canada’s utility technical solutions group, she has the opportunity to coordinate and assist pairing customers with products and solutions. She enjoys getting to know them and their business needs in order to best assist with resolving the issues they are trying to conquer. With her technical background, she is especially capable of helping them work through those challenges. She also collaborates with the marketing team to assist with product messaging as well as with account managers and sales representatives for helping improve communication with customers.
Jenny has over 15 years of experience with Esri Canada and her expertise really shines in our conversation. Her love of working with her peers and customers comes through almost every topic we discussed. I enjoyed talking with her so much; I found her to be insightful, interesting, engaging, and overall a delightful interview. I feel like any conversation with Jenny is an opportunity to learn and better understand how to communicate and collaborate with customers. She truly is an excellent example of how to make customer engagement a priority.
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