Silvia Casas is a Senior Product Manager for ArcGIS Urban at Esri. She has a Master's in Regional and Urban Planning from California State Polytechnic University in Pomona and a Bachelor's in Architecture from Rafael Urdaneta University in Venezuela. She joined Esri in 2004 supporting Professional Services and working on diverse projects focusing on 3D content creation for cities and urban planning initiatives. She now gathers requirements from users, manages the prioritization of the features that will be productized, and supports the development team in the evolution of ArcGIS Urban.