Maintenance Renewal

Ninety days before the expiration of your maintenance term, ESRI will send a quote for all anticipated maintenance renewal fees. This quote is sent to the point of contact at your organization who has been designated to receive all maintenance-related correspondence from ESRI. (Please note that you can change the point of contact at any time by contacting ESRI Customer Service.) The maintenance quote is either sent via e-mail or fax and contains information about your forthcoming software maintenance term including

• Type of software licensed and quantity of licenses
• Type of maintenance subscription (primary or secondary)
• Start and end dates of maintenance term
• Amount due for each type of maintenance subscription

To help you understand the information on your quote, please refer to the explanations on the Sample U.S. Maintenance Quote.