Technical Support

ESRI Support Services is dedicated to providing timely and expert assistance to ESRI software users within the United States.

With the purchase of an ArcGIS Desktop license or most other desktop or developer products from ESRI, you are entitled to have one authorized caller (per software license) contact us for technical support for specific issues you may have. Most server or database products and technologies allow up to three authorized callers from your site. Please refer to the Maintenance Benefits by Product section to find out which type of technical support is included with your maintenance subscription.

Areas of support include any problems, questions, or comments you may have in any of the following areas:

• Software installation and configuration
• Functional use of the software
• Interfacing the applications with your hardware or other peripheral devices
• Requesting product enhancements or reporting software defects

ESRI Support Services can be reached via e-mail, telephone, fax, or the support Web site. For more details regarding technical support policies and procedures, please visit ESRI Technical Support.

International users should contact their local ESRI distributor for technical support.