Premium Support

Premium support analysts are dedicated technical GIS professionals with database administration expertise and considerable experience dealing with application issues including those related to cross-product/cross-platform implementation.

Premium support analysts tailor their help to meet your unique needs by building a relationship with you based on understanding your business goals and technical needs. A personal account manager is your personal liaison who ensures your support needs are handled efficiently and satisfactorily.

Benefits of premium support include

• Guaranteed response time
• Premium Web site access
• Toll-free calling
• System/Environment profiling
• Escalation management
• Hot fix support
• Software alert newsletter

For more details regarding premium support and to find out how to sign up for premium support, please visit ESRI Premium Support.