Customers that keep their maintenance active enjoy the following benefits.
The Esri Maintenance Program includes six key benefits designed to enhance user productivity and help you get the most out of your products:
If you’ve already obtained your renewal quote, you can renew using the Quote to Order system. This process does not require you to sign in. From there, you can renew using a credit card or purchase order, or you can choose to receive an invoice. To view your quote, visit My Esri.
If you choose to discontinue your maintenance, all maintenance fees from the date of discontinuation will be due and payable if you decide to reactivate your maintenance coverage at a later date. If you are not able to pay the associated fees consider purchasing a new license via our Subscription methods. ArcGIS Subscriptions are convenient, flexible plans that can be started whenever you need.
Yes, but with limitations. Your perpetual software will continue to work, and you'll still have access to your analytics tools. However, you will lose functionality as it pertains to the benefits described above. You could end up working with outdated software, putting your platform's security at risk, and limiting your opportunities for e-Learning. Also, you would lose access to your bundled ArcGIS Online subscription or ArcGIS Enterprise desktop use entitlement, which includes over 1 TB of hosted content from Esri. Furthermore, your staff may need to source alternative datasets and have to download, store, and host data themselves, creating additional cost to your organization and reducing productivity.
The individual who purchased your original license should have received an invitation via email to complete this action. If you are unsure who this individual is or whether they completed this action, please call our customer service team. We would be happy to resend the email invitation to the primary maintenance contact (PMC). We can also connect you with the PMC for your organization. Basic setup for an ArcGIS Online organizational account only takes about 30 minutes to fully configure, so you will be up and running in no time.
Yes! The e-Learning and support benefits are only available through maintenance. Your next step is to make sure you are on track for renewal so that you never miss out on these benefits. You can check to see when your maintenance term expires and renew it when needed through My Esri.
Yes. All term licenses and subscriptions include the same benefits listed above. Similar to maintenance, these benefits are accessible so long as your term or subscription is active. If your term or subscription is not renewed and concludes, your access to the benefits and software will end.
My Esri is the Esri customer care site where you can explore your account details. This includes order history, maintenance status, and the ability to renew your maintenance.
Additionally, you can view organizational entitlements such as Esri User Conference event passes, software downloads, and license files. This is also where you can manage training permissions, view course completion history, create and access technical support cases, and review Esri Enterprise Advantage Program details when applicable.
To get more familiar with My Esri, check out the My Esri 101 web course.