Case Studies

Case studies, user stories, and user conference papers illustrate how ArcLogistics and GIS make routing and scheduling your fleet more efficient.

Case Studies and Scenarios

Courier and Messenger

• ArcLogistics Delivers for Continental Courier
  With the help of ArcLogistics, Continental Courier, a courier and messenger company that specializes in interoffice deliveries, has come a long way from their days of using a wall map and pins to do their routing. ArcLogistics has cut the time it takes them to prepare bids in half while allowing them to prepare bids based on actual costs. They can now provide their customers the optimum combination of service and cost and are saving money in the process.

Delivery

• Apex Office Supply [PDF]
  Apex Office Supply, an office supply company with a delivery radius of approximately 50 miles, five ever-changing routes, and an average of 200 deliveries a day, chose ArcLogistics as an efficient method to deliver products that satisfy customers in the best economic fashion and also solve problems in the workforce such as speeding and driver-management relations. Implementing ArcLogistics has allowed the company to decrease fuel usage by 4.3 percent, reduce labor hours by 18 percent, and cut drive time by an average of 7.4 percent.

Furniture and Business to Consumer

• Electrical Load Management Provider Boosts Productivity With GIS
  The ability to geocode service orders using ArcLogistics allowed GoodCents Solutions, a service contract provider to utility companies in five states, to significantly reduce the amount of time spent routing. The work that used to take most of a week to route can now be done in a day or less through a streamlined route planning process that easily handles service orders that require a specific appointment time.

Local Government

• CCFC Benefits from ArcLogistics [PDF]
  The Toronto Chapter of the Crohn's and Colitis Foundation of Canada (CCFC), a national, not-for-profit, voluntary medical research foundation, turned to ArcLogistics to assist in the scheduling and defining of delivery routes for a fundraising campaign that delivers meals to clients across Toronto. ArcLogistics allowed a small group of volunteers to schedule deliveries in a way that met customers' delivery time windows and minimized the number of drivers required on each delivery day, helping to raise approximately $10,000 for their cause.
• Miami-Dade County Routes Trucks With Greater Efficiency
  Miami-Dade County, Florida, developed a groundbreaking local government application using ArcLogistics that is drastically improving how it serves its citizenry—getting trucks to stops faster, easier, and with greater accuracy. This application allowed the county's Department of Solid Waste Management to drastically cut the time it takes between a customer call with a request and their fulfilling that request. Service requests that once took two weeks to fulfill are now completed in just three days.