Emergency Call Handling & Dispatch with GIS Maps

Improve PSAP call taking and dispatch

Emergency calls with dispatchable locations validated against locally-authoritative GIS data allow a telecommunicator to better assign first responders for a timely response. Real-time, up-to-date, and smart GIS maps improve call handling, 911 mapping, and computer-aided dispatch (CAD) so police, fire, and emergency medical services (EMS) professionals can respond faster and better-equipped than ever before.

ArcGIS supports emergency call taking and dispatch

Locate callers anywhere
Dispatch responders
Gain insight faster
Migrate to the cloud
Innovate with Esri partners

Locate callers anywhere

Calls to 911 can originate anywhere. Nearly 90 percent of calls to 911 in the United States are placed from cell phones, and 80 percent have Z-axis data. GIS can translate this information into dispatchable addresses and help first responders pinpoint caller locations within a building. When combined with detailed 2D and 3D maps, this intelligence can dramatically reduce response times.

Interior map of a building and wider campus view

Dispatch responders

Getting help to those in need requires knowing who to send. The closest unit may not be the most well equiped. A unit’s physical dimensions matter, as well as what it might encounter on the way to the scene—bridges, railroad crossings, and potential hazards. GIS can help dispatchers find the right responders to send and get them on scene as fast as possible.

Gain insights faster

PSAPs and command and control centers around the world collect, store, analyze, and share huge volumes of data. With NG911, the amount of data available increases tremendously. Connect directly to your data with ArcGIS to uncover patterns, trends, correlations, and relationships. Gain visual insight to make command decisions easier.

Migrate to the cloud

Call handling and CAD systems are migrating to the cloud for fast access to up-to-date authoritative maps and real-time data. Telecommunicators and first responders can use the exact same maps to improve collaboration, and administrators can save time and effort when updating GIS data used by PSAP and field applications.

Firefighter using a tablet at the scene of a fire to gather and share information

Innovate with Esri partners

ArcGIS is at the core of Esri partner technology that provides call handling, CAD, mapping, analytics, and emergency notification solutions. With these solutions, you can locate callers anywhere, both indoors and outdoors; quickly dispatch the best responders; better communicate with the public; and uncover patterns, trends, correlations, and relationships.

Two people looking at a mobile phone in a glass atrium

INDUSTRY BLOG

Using ArcGIS Insights for the PSAP

Map PSAP data with projection and location accuracy—turn addresses, coordinates, lines/boundaries, and insights into analytics, using ArcGIS Insights.

Read the blog post

INDUSTRY BLOG

Web applications for the PSAP

Learn how calls can be examined individually or in patterns, and observe things like patrol car location in 2D and 3D by using ArcGIS.

Read the blog post

ESRI COMMUNITY BLOG

New GIS solutions for public safety agencies

These new solutions are built for first responders and public safety personnel who work with GIS technology for mission-critical application.

Read the blog post

CASE STUDY

Sussex County, Emergency Calls and Dispatch

Public safety leaders implement GIS on a wider scale within Sussex County's 911 system.

ArcGIS Solutions and products

Daily Activity Dashboard

Visualize calls for service and incidents sourced from computer aided dispatch or records management systems and monitor daily activity.

Explore the solution
Fire Incident Dashboard

Visualize fire and EMS incidents sourced from computer aided dispatch or records management systems to monitor associated response times.

More on Conservation Outreach
Emergency Management Operations

Identify emergency incidents, allocate response resources, determine initial damages, and communicate status to various groups.

Explore the solution
ArcGIS Dashboards

Use ArcGIS Dashboards to help make decisions, visualize trends, monitor status in real time, and inform communities.

More on ArcGIS Dashboards

Emergency communications strategies

Learn more about Esri

About ArcGIS

About services

About Esri

Contact us

Call us

1-800-447-9778

Outside the United States

Call Taking and Dispatch

Improve PSAP call taking and dispatch

ArcGIS supports emergency call taking and dispatch

Locate callers anywhere

Dispatch responders

Gain insights faster

Migrate to the cloud

Innovate with Esri partners

Using ArcGIS Insights for the PSAP

Web applications for the PSAP

New GIS solutions for public safety agencies

Sussex County, Emergency Calls and Dispatch

ArcGIS Solutions and products

Daily Activity Dashboard

Fire Incident Dashboard

Emergency Management Operations

ArcGIS Dashboards

Emergency communications strategies

Next Generation 911

Call Taking and Dispatch

Emergency Response

Contact sales

Learn more about Esri

Contact us

Connect with the Esri public safety team