Support

Self-Help

The ESRI Support Center technical resources are available to everyone. ESRI encourages you to participate and benefit from the experience and expertise of fellow professionals in the GIS community. Take advantage of a wide variety of resources online.

• User Forums—Participate in online discussions and mailing list servers.
• Downloads—Get the latest samples, scripts, utilities, and more.
• Knowledge Base
—Find how-to documents, white papers, system requirements, and software troubleshooting.
• Developer Tools
—Access technical information, samples, and object models.
• Data—Explore additional data sources.

Data Models

• Global Map Data Models [PDF]
• Basemap Data Models
• Data Models—Access templates available for download.

Help from ESRI

In the United States, you can contact ESRI Technical Support from 5:00 a.m. to 5:00 p.m. (Pacific time), Monday through Friday.

   Telephone: 888-377-4575
   Fax: 909-792-0960

Online, you can contact the ESRI Support Center to find out how to request the technical resources you need.

In the United States, you can contact ESRI Customer Service from 8:00 a.m. to 5:00 p.m. (Pacific time), Monday through Friday.

   Telephone: 888-377-4575
   Fax: 909-307-3083

Online, you can contact ESRI Customer Service or submit a request to Customer Service to find out about an order.